Human resource management presentations

Professor Phil Taylor of the Department of Human Resource Management gave a keynote St Andrews Day presentation on the subjects of the 'Call Centre Industry in Scotland' and 'The Globalisation of Business Services' to an international delegation of UK Trade and Industry (UKTI) representatives. Senior UKTI personnel from many countries including the US, China, Russia, India, Canada and Greece heard Professor Taylor present findings based on recent and longstanding research. The seminar was part of a fact finding visit to Scotland for UKTI organised by Scottish Development International and Scottish Enterprise.
Professor Taylor

Professor Taylor also delivered a presentation to the National Australia Group, National Company Committee Meeting of Unite the Union in Glasgow on 20 January. The topic was 'The Financial Crisis, Performance Management, Work Intensification and Sickness Absence Management'. Delegates reported their experiences in the light of the findings of Professor Taylor's recent research. The full discussion helped to formulate union policy and it was hoped would influence company procedures and practice.