The fifth research seminar of the Strathclyde Institute for Operations Management (SIOM) has been scheduled for April 6 at 4.45pm in the Court Senate with the theme of "Performance measures – do we really need them?"
The background to this seminar is that ever since the mid-1980s, performance measurement gained increasing popularity both in practice and research, with around 4000 articles published between 1994 and 1996. Today, performance measurement and management practices are common place in all sectors of industry, commerce and the public sector. However, as we move further into the 21st century there is an increasing belief that the world as we know it is changing. Where once the view 'if you cannot measure it, you cannot manage it' was generally accepted, there is now evidence that contradicts this view and results in 'performance without measures'.
The purpose of the seminar is to create a debate around this tension, with participants having ample opportunity to share opinions and engage in discussion with colleagues from a diverse range of organisations with equally different backgrounds.
Professor Umit Bititci will discuss 'Emerging tensions in performance measurement'; Andrew Falconer, Head of Contact Centres, Direct Banking, National Australia Group, will discuss 'Performance measurement experiences from the service sector'; and Helen MacKenzie, Global Change and Improvement Leader, DuPont Teijin Films, will discuss 'Performance measurement experiences from the industrial sector'.
Professor Umit BititciEmail janice.rodger@strath.ac.uk to register.