Biomimicry for Sustainability: An Empirical Examination of a Transformative Service Ecosystem

Event Date: 18 September 2024

Speaker: Dr Andrew Gallan, Florida Atlantic University

Time: 10.45am-12.30pm

Venue: Email for details - address below

Brief introduction:

The characteristics and principles inherent in natural ecosystems have not been fully integrated into the conceptualization of service ecosystems. This research advances the concept of a Transformative Service Ecosystem (TSE), defined as “a mutualistic and regenerative network of service actors that synergistically elevate the human experience.” We investigate and evaluate (using ecological concepts) a service ecosystem of 14 human service organisations designed to create a safety net for people experiencing vulnerabilities. We offer insights to for-profit service ecosystems that can benefit from the practice of biomimicry.

About the guest speaker:

Andrew Gallan, PhD (Center for Services Leadership - Arizona State University) is based at Florida Atlantic University's College of Business in Boca Raton, FL. His almost 20 years of business experience in sales, sales management, and marketing, which, combined with his academic qualifications, enable him to have a distinct perspective on research and teaching. Andrew's areas of research include service design, transformative service research, and customer/patient experience. Andrew consults to business in the areas of Customer Relationship Management, Service Marketing and Management, and Customer Experience.

Hosted by the Stephen Young Institute for International Business, Dr Andrew Gallan will deliver two guest lectures while he is here. 

Please email sy-institute@strath.ac.uk for more information on venue details and for registration.

Published: 17 September 2024