Findings shared from two year project into vulnerable service users

Professor Kathy Hamilton, Dr Holly Porteous and Dr Juliette Wilson from the Department of Marketing have hosted a number of events at Glasgow Women’s Library (GWL) throughout March to share their findings from a two-year Leverhulme Trust funded project called Transformative Servicescapes and Consumer Vulnerability. This project explored how GWL provides a transformative environment for service users, especially for those experiencing vulnerability.

Photo shows postcards and pens enabling service users to post ideas

These events included an exhibition of risograph prints, illustrations and archival material held at GWL from March 1 to April 15; an online Zoom event, 30 Years of Transformations; and four separate ‘Meet the Researcher’ events that took place in person at GWL.

Juliette Wilson said, “We hope that our project findings will be useful for many different groups and organisations - public, private, third sector, hybrid – essentially, anyone that works in a community context with diverse groups of people, or who wish to improve their practice and make their own space more welcoming for different kinds of people.

“We are also planning to launch a website on transformative spaces and publish policy reports and academic papers in the near future.”

Anyone interested in this project, can get further information from holly.porteous@strath.ac.uk or follow them on Twitter: @hollport and @ProfKHamilton for updates.